I recently had the opportunity to participate in a realistic risk exercise involving scores of local state and federal officials. The purpose of the day- long event was to allow participants to implement emergency response plans, coordinate activities and practice responding to a potential incident that could threaten public safety in order to protect the public should a real life emergency occur. As an observer and evaluator of communication tactics and strategies, what impressed me most was the constant attention of every participant across multiple agencies to protect those who were affected by the threatening situation that was unfolding. To … Continue reading Leading and Communicating in Difficult Times by Karen Friedman